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Customer Details
Customer Details

How can I send messages to my customers via Whatsapp?

Chat with your diners on Whatsapp!

 

In each reservation page you find the Automatic messages section:

If the customer registered their phone numbers you can send a pre-set message on Whatsapp!

Click on the menu to pick out the message you need to send and then click on the Whatsapp icon:

Then you will be redirected to Whatsapp Web to confirm the sending!

Do not forget you won't see the Whatsapp icon if there is no number registered.

In order to access the detail of the reservation go to the reservation list and click on the green pencil next to the reservation you need to send the message to.

If you need to check out if Whatsapp service is active or not in your subscription plan go to Upgrade > Version.

 

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Do you want to create a blacklist or block a customer?

Read this this article to find out how to block a customer!

 

Go to Booking > Clients and click on the crayon next to the customer you want to blacklist.

 

In the next page you will see Blocked customer, turn it ON and that client won't be allowed to book a table in your restaurant. He will see this message 👇

 

 

In the customers' list you can display only blocked customers, like this 👇

 

>Click here to know more about customers' list<

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See you soon! 😊

Vuoi creare una blacklist o bloccare un cliente?

Vuoi bloccare un cliente e non permettergli di prenotare il tuo ristorante? Ecco come fare!

Vai alla sezione Prenotazioni > Clienti e clicca sulla matita in corrispondenza del cliente che vuoi bloccare.

 

Nella schermata successiva trovi la voce Cliente bloccato, impostalo su ON e il cliente non potrà più effettuare la prenotazione. Gli comparirà questo avviso 👇

 

Nella lista clienti potrai filtrare la ricerca e vedere solo i clienti bloccati, in questo modo:

 

>Clicca qui per sapere di più sulla lista clienti<

Grazie per aver consultato la Community di Octotable!👨🏻‍🍳

A presto! 😊

Digital Menu and email templates are available also in German 🇩🇪

By popular demand we added German to our languages! Now you can easily add a translation of your digital menu and email templates for German-speaking customers