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Octotable Support  Community ๐Ÿ‡ฌ๐Ÿ‡ง
Octotable Support Community ๐Ÿ‡ฌ๐Ÿ‡ง
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Are you new here? - Follow this guide to set up your account!

LET'S GET STARTED ๐Ÿš€

Follow these tutorials to set up your account! ๐Ÿ‘‡๐Ÿป

1. Create your dining areas, tables and seats

Set up your rooms and tables to seat your guests. Create the floor plan of your restaurant and have a daily overview of the reservations and guests seated. A few clicks to recreate your daily activities on your online planning.

๐Ÿ“– Article: How do I create the dining areas of my restaurant?

๐Ÿ“– Article: How to set up the tables in my restaurant?

๐Ÿ“– Article: Group your tables and create as many seats options as possible

๐Ÿ“– Article: How to use OctoTable floor plan?

๐Ÿ“– Article: Find out how to use OctoTable Planning!

2. Create your Digital Menu

The digital menu is the core of OctoTable. Online menu is way more convenient than the paper menu, especially for safety reasons. Create your digital menu and translate it automatically in many languages.

๐Ÿ“– Article: Where do I create my digital menu?

๐Ÿ“– Article: Create the dishes on your menu!

๐Ÿ“– Article: Create the categories for your menu!

3. Customize your reservation page

The reservation page is totally customizable. Choose the right picture for the background and insert your logo as well. Install the widget on your website.

๐Ÿ“– Article: How can I customize my reservation page?

๐Ÿ“– Article: How can I link my website to OctoTable?

4. Create your services and enable Pickup and Delivery

Create breakfast, lunch and dinner service. You can customize the reservation process, enable pickup... (More)

Discussion
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How can I receive bookings for multiple days?

What is the booking for multiple dates?

The booking for multiple dates is the new OctoTable tool that allows you to receive bookings for several days!

This function can be useful if you accept reservations for several days in your restaurant, if you have a hotel with a restaurant and you want the guest to be able to have a table booked for several days, if you manage a Beach Club and want to ensure the reservation of the sunbed for several days. consecutive days.

The customer can select the period he prefers and view its availability.

He will enter the days and times he wants to come every day.

How to activate the booking for multiple dates?

Go to Configuration> General settings and under Activate multiple date reservations choose Yes

As soon as you choose YES you will find another option below Show availability only if all dates are available, choose No so that the system will propose an alternative time to the customer, who can accept it or delete it by clicking on the bin icon and keep the other dates.

If you choose Yes it means that if even only one of the dates is not available, then the whole period will not be available and this message will be shown:

If you choose Yes it means that if even only one of the dates is not available, then the whole period will not be available and this message will be shown:

How can I ask for... (More)

Request a deposit to confirm your booking!

If you want to request a deposit in order to confirm the reservation, first access the Configuration> Services section and click on Edit next to the service you want to add a deposit to.

On the right side, you will find the Payment section and by choosing yes you will find all the settings that you can change:

1. Request payment for a certain number of people: if you want you can request a deposit only for bookings of large groups. Enter here the number of people you want to request the payment.

2. Amount to pay immediately: enter the total you want to request when customers are booking online.

3. Amount to be paid per person yes / no: Choose whether the amount is to be paid for the entire reservation or if it is a payment that you require per person.

4. Description: Enter a description that further explains the required payment. If you do not enter anything the default text will be shown:

Once the payment has been set up, connect your account to get online payments.

Go to Advanced Settings > Deposits / Payments and connect your Paypal account and / or your Stripe account

DO NOT FORGET

This feature can be used to request a deposit to confirm the reservation, the advance payment of the entire reservation, the cost of an entrance ticket or other service. Set it according to your needs.

Thanks for visiting our community!

See you soon!

Download reservations in excel

On Octotable you can download a file with all the reservations you are interested in and work it to do your analyzes based on the selected period

To download the file, go to the Reservations> Room section (or the type of reservation you are interested in) and then at the top, adjust the filters as you prefer.

For example, select a period and only some areas and then click on Export:

You will get an excel file where you can sort the data as you wish and do your own analysis to evaluate the progress of bookings in your property.

๐Ÿ‘‰Click here for more information on how to consult your reservations.

Thanks for visiting Octotable Community! ๐Ÿ‘จ๐Ÿปโ€๐Ÿณ

See you soon! ๐Ÿ˜Š