If you wish to offer a personalized service and improve your customers' experience, OctoTable offers you the possibility to receive special requests and add annotations to your bookings.

This functionality is available to customers with a subscription starting from the Digimenù plan or can be purchased as an add-on to the FREE version.

Special requests from the reservation page: 

On the reservation page, your customers will have the opportunity to make special requests to the restaurant. These requests allow them to communicate specific needs or preferences related to the reservation.

You can customize the 'Special Requests' text in the Configuration > Booking Page section by writing what you want the customer to see during the booking process under the appropriate label in the Text section.

Special requests sent by customers are displayed on your dashboard with a prominent red indicator, making them easy to identify.

Booking notes: 

If you are making a manual booking, you can add notes directly from the relevant section in the manual bookings tab.

Notes written by you or by users/staff of your restaurant against a reservation are shown in the dashboard in blue.

You can also add a comment to bookings that are made from the booking page - simply enter the details of the booking and write the appropriate comment in the “Notes' tab.

Both the customer's special request and the note written by the restaurant staff will be displayed together.

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Does the customer have a special request concerning a particular dish? 
With Octotable you can enter Notes regarding the dish so that the kitchen can satisfy the customer's request.

In order to add Order notes you must go to the reservation details: in the Order section, select a product and add the note under the heading Notes of the order

a tab will open that will allow you to write a note for that dish. 

After saving the note will show up in a green color which means that a note has been added for that particular dish. 

In the Reservations > Orders section you will find the order, by placing your cursor on the green "Order Notes" icon you will be able to view the note attached to that specific dish. 

Thanks to the EpsonTM-T70II printer, order notes can be printed automatically, read this article to find out more.

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With OctoTable you can keep track of order courses, read the article to understand how it works!

If a customer wants a starter, a first course, a main course, a side dish and a dessert, you must be able to to adjust the flow of each course. 

With OctoTable it is possible to indicate whether the dish in question should be part of the first, second, third or fourth course. 

To be able to create this flow, it is necessary to go into Reservation details.

To access the reservation details, click on the little green pencil next to the reservation;

after opening the tab click on Go to all details.

From the Order section, click on the dash situated next to each ordered dish,

which will allow you to choose the order in which the dishes will come out.

At this point, you just have to select which order you want for each dish and submit the order.

In the Reservations > Orders section, you can view the order in which the dishes will be served, with a number displayed next to the status of the selected dish

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