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Octotable Support  Community ๐Ÿ‡ฌ๐Ÿ‡ง
Octotable Support Community ๐Ÿ‡ฌ๐Ÿ‡ง
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Are you new here? - Follow this guide to set up your account!


Follow these tutorials to set up your account! ๐Ÿ‘‡๐Ÿป

1. Create your dining areas, tables and seats

Set up your rooms and tables to seat your guests. Create the floor plan of your restaurant and have a daily overview of the reservations and guests seated. A few clicks to recreate your daily activities on your online planning.

๐Ÿ“– Article: How do I create the dining areas of my restaurant?

๐Ÿ“– Article: How to set up the tables in my restaurant?

๐Ÿ“– Article: Group your tables and create as many seats options as possible

๐Ÿ“– Article: How to use OctoTable floor plan?

๐Ÿ“– Article: Find out how to use OctoTable Planning!

2. Create your Digital Menu

The digital menu is the core of OctoTable. Online menu is way more convenient than the paper menu, especially for safety reasons. Create your digital menu and translate it automatically in many languages.

๐Ÿ“– Article: Where do I create my digital menu?

๐Ÿ“– Article: Create the dishes on your menu!

๐Ÿ“– Article: Create the categories for your menu!

3. Customize your reservation page

The reservation page is totally customizable. Choose the right picture for the background and insert your logo as well. Install the widget on your website.

๐Ÿ“– Article: How can I customize my reservation page?

๐Ÿ“– Article: How can I link my website to OctoTable?

4. Create your services and enable Pickup and Delivery

Create breakfast, lunch and dinner service. You can customize the reservation process, enable pickup... (More)


How to report a customer as a no show?

A customer did not show up at your restaurant and you want to mark him as a No Show? Let's see how to do it!


On your Dashboard you will find all the incoming bookings, the booking turns orange when the customer is late and we will also notify you for how long.

After 1 hour of delay, the ๐Ÿ‘Ž icon will automatically appear as you can see in the image below:

By clicking on the thumb down icon you can cancel the reservation and tag the customer as a no show in just one click. If you want to do this before the hour is delayed, you can cancel the reservation by clicking on the x you see here:

and then report the customer as a No Show from the Database, click on Marketing> Database and click on Edit corresponding to the customer you want to report and put Customer No Show> Yes.

The customer tagged as No Show who will make a new booking later on will be reported to you in the Dashboard with the same thumbs down icon we saw before!

So the system warns you that previously the customer has not shown up at your restaurant and you can decide to contact him via email, sms or send an instant message from the booking detail!

Thanks for visiting our Community!ย 

See you soon!


How does the service "Invite a friend" work?

Would you like to save money on your OctoTable subscription? Now it's easy: just invite another business to take advantage of our services!


When the invited restaurant makes its first top-up, you will receive the same credit (net of tax) on your account as an extra, while he will double that amount net of tax, up to a maximum of 100 euros!

For example:

If your friend tops up his credit with โ‚ฌ100, he will see his balance topped up by โ‚ฌ178 (supposing that taxes are at 22%.), while you will receive โ‚ฌ78 to use, practically for free!

Inviting another business to OctoTable is very easy:

1 Access OctoTable

2 At the bottom of the dashboard you will find a new section "Bring a friend".

3 Add the e-mail of the person you want to invite, in the specific field.

He will receive an e-mail with an invitation link to activate the promotion.

That's it!

Now, just wait until your friend makes his first top-up to receive your free credit!

Want to get even more credit? The great thing is that there is no limit to the number of people you can invite. The process is always the same and can be repeated over and over again!

Thanks for visiting our Community!

Floor Plan

How can the customer pick the seat he prefers?

If you have the "Choice in plan" package in your subscription, your customers can choose the table they prefer at the time of booking!

Make sure you have created the map of your restaurant, so it will be ready to be published on your booking page for your customers. In each area you can customize the background, the position of your tables, you can arrange your seats according to your needs. Each table can have its own image as well and you can arrange it as you want.

Click here for the article dedicated to the floor plan!

Once the floor plan has been arranged, access the booking page where you want to give the choice of the table to your customer (configuration> booking page> green pencil) and in the item Let your guests pick their seat, put YES


This way, on the booking page, the customer can decide whether to choose the table or not.

Thanks for visiting the Octotable Community! ๐Ÿ‘จ๐Ÿปโ€๐Ÿณ

Soon! ๐Ÿ˜Š