On Octotable, waiters can manage orders that come from Google bookings, the reservation page, or manually entered. Let’s see how it works!
If you need to manually create a reservation and send the order to the kitchen quickly and easily, just click on the button at the top with the little person icon and the "+" symbol:
After having specified the number of people, the dining room, and the table assigned, you can choose whether you enter the customer's details and click Save & Order, or proceed faster directly clicking on Walk-in and Order:
The screen to enter the customer's orders to be sent to the kitchen will open automatically. On this page, you will be able to:
Click the '+' button next to each dish to add it to the order; you can click multiple times to increase the desired quantity.
View in real-time the ordered quantity of each dish.
Add or remove the quantity of a dish easily.
Send the entire order to the kitchen with one click.
Or, send only some dishes and leave others to be sent later.
After clicking on Submit all or Submit for each order:
You can manage the orders from the dedicated page, accessible from Reservation List > Orders, or via the quick button with the paper airplane icon in the top menu:
From this page, you can view the ordered dishes and manage the orders by clicking on each reservation. For now, we’ve focused on managing the orders from the waiter’s perspective:
To manage orders from the kitchen side, simply click on the corresponding "Kitchen" button. A compact interface will appear, focused on the type of dish ordered and its corresponding quantity. You will also be able to update the order statuses, which will initially appear as "Order sent":
By clicking the button again, the dish can be marked as "In preparation":
And finally, as "Ready":
The waiter will see a specific icon that indicates the presence of an order ready for delivery:
Just click on the reservation to access the order details: you can then indicate that all dishes have been delivered by selecting "All delivered", or update the status of individual dishes by clicking on "Ready" next to each item that has actually been served:
The management of online reservations follows the same process. From the Dashboard, you can access the orders page simply by clicking on the cart icon next to the reservation:
Or, after selecting "Edit", click on "New Order":
From the same section, it is also possible to view the orders already placed and their status. The phrase "Unread Order" indicates that the waiter has not yet sent the order:
Available Filters in order Management
When managing dishes, you can use different filters to quickly find and view the information you need.
🔍 Search
With the Search filter, you can quickly find dishes ordered by a specific customer by entering their first name or last name.
📅 Date
Filter orders by dates.
🍽️ Services
Select the services whose orders you want to view.
For example, if you select Dinner, only the orders linked to that service will be shown.
🛵🥡🪑 Booking method / Rooms
View only reservations for delivery, only those for takeaway, or those related to specific restaurant rooms.
✅ Dish Status
Filter orders based on dish status: you will only see reservations containing one or more dishes with the selected status.
Finally, on OctoTable, you can indicate that the amount has been paid: just go to the order details and select whether the payment was made by credit card or cash.
