This article explains how to enable and use special requests from customers and staff notes to personalize your service and improve the booking experience.
⚠️ If you want to include the Special Requests feature in your subscription, you will need to purchase a DigiMenu, Premium or EVO plan in Subscription > Upgrade ⚠️
💬 Staff notes on bookings
Notes are internal annotations that you or your staff can add to any booking to communicate important information to the team.
When you create a walk-in booking from the Dashboard, you can add notes directly in the dedicated field during creation.
To add a note to an online booking instead, enter Modify reservation and insert the notes you want to make available to your staff.
Staff notes are displayed in the Dashboard with a blue color, clearly distinguishing them from customer special requests.
📝 Special requests from the booking page
Special requests allow your customers to communicate specific needs directly during the online booking process, such as allergies, intolerances, table preferences or special occasions to celebrate.
To enable special requests, go to Settings > Reservation page and activate the Special requests section. You can also change the section name, translate it into other languages, and make the field required.
Special requests sent by customers are displayed in your Dashboard with a red color indication, making them immediately identifiable and allowing you to prepare the service at its best.
👉🏻 Click here to learn more about how to configure the booking page.