The article explains how to use the Map to best manage your restaurant’s reservations. It shows how to access the map, customize the background, and add or modify elements such as tables, walls, and decorations. It explains how to view and manage reservations, including those on the waiting list, walk-ins, and guests who have already arrived or left. Finally, it illustrates the functions to save the room layout and monitor the status of tables through dedicated colors and icons.
⚠️ If you want to include the Map feature in your subscription, you will need to purchase a Digimenu, Premium, or EVO plan in Subscription > Version ⚠️
To access the Map, click the icon at the top right of the main menu.
Or go to Calendar > Map from the left-handside menu
👉 Click here to learn how to create a new room.
MAP ELEMENTS
Date
Depending on the selected date, the services and rooms associated with that specific date will be displayed.
Use the arrows next to the date to change it, or click the date to select another one from the calendar.
New reservation
The + button allows you to manually add a new reservation.
Once you have selected this button, a new window will open up where you can enter the reservation details 👇
If your restaurant accepts reservation requests, you can create a manual reservation and put it on a waiting list. In point 4 we explain how to manage this type of reservation.
In the same window, you can also quickly create a walk-in reservation, without having to ask for the customer's contact details. Once you have saved the booking, you will find it in the Arrived section, clearly marked as a walk-in.
Display/Hide reservation list
The second tab lets you see or hide the reservation list.
Waiting list reservations
If your restaurant allows customers to send reservation requests for a service, you will be informed in real time thanks to the clock icon, which will display in red the number of reservation requests received 👇
To view the reservation requests, click the clock icon, and you’ll see a detailed list of reservations with the associated service. To manage a reservation, click manage reservation and then proceed with one of the following options 👇
Confirm reservation: confirms the reservation automatically without requiring the guest to reconfirm
Accept reservation: accepts the reservation and immediately sends the guest an automatic message informing them that they must confirm within the time limit set in Configuration > General Settings > Waiting List
Reject reservation: declines the request.
The waiting section will also show reservation requests received for future days, which can be managed in the same way.
👉 Click HERE to find out how the waiting list works.
Lock/unlock the map
The padlock button lets you navigate freely within the map.
Click it again to lock the map view.
The view will be saved and restored in the same position the next time.
Service
Click to view and select all services associated with the chosen date.
Seating area
Click to view and select all rooms associated with the specific service.
When you access the Map, it opens in view mode.
Edit map
If you want to edit the map or its elements, click Edit Map, the last button at the top right.
HOW TO MODIFY THE MAP
After clicking Edit Map, the system will switch to edit mode and a set of icons will appear on the left side of the screen.
These icons allow you to perform specific actions.
Add a table
Clicking the icon will open the table creation screen.
Select the typology of the resource
Assign the table a name
Set the minimum and maximum number of guests allowed at that table
⚠️ If you set the minimum to 2, a solo guest will not be able to book the table.
Save the table at the bottom center by clicking + Add Table.
Then drag the table wherever you want within the room.
Add a Wall
The second button allows you to create walls. Click the icon and start drawing.
Use the left mouse button or touchpad to set the starting point of the wall, then click again to set the endpoint.
To save the walls and the tables arrangement, click on the save button, the last button at the top right, and select Default.
The points that define the start and the end of a wall, let you adjust its angle and length.
To delete a wall, click on the point that marks its start/end, and then click the trash icon to remove the wall.
Decorations
This button lets you add decorations to the map, choosing from the available options.
For each decoration, you can choose a color.
Background
Choose which background to apply to the map
Color: choose one of the available colors for the background
Image: add an image for the background
Background template: select a predefined background template
Copy
Select a map element and click this button to duplicate it.
Specify how many copies to create.
The copy will keep the same characteristics as the original element.
If the table name is a number, the duplicated table will get a progressive number. In the example, Table 1 generates Table 2 and Table 3.
Edit
As with the duplication button, select the table you wish to modify, and then click the edit button to modify a map element.
Delete
Select a decoration or wall and click this button to delete it.
To delete a table, you will be redirected to Configuration > Seating areas/tables.
Zoom
The last two buttons let you adjust the zoom level of the room in the view mode.
HOW TO SAVE THE MAP LAYOUT
The last button in the top right-hand corner of the screen, lets you save the room layout.
You can save it two ways:
Default: saves the table arrangement as the default for that room.
Daily: saves the arrangement only for the selected date and service.
The penultimate button in the top right-hand corner, lets you restore the default layout for a specific day or service.
RESERVATION LIST ICONS
By hovering the cursor over the colored bar to the left of the name, you can see the current reservation status (delayed, pending, booked, arrived, finished)
The reservation time and guest’s surname
Any staff notes (blue) or guest requests (red) — click the icons to read them
Number of guests booked
Assigned table
Arrival check-in button
Edit reservation button
Options menu (remove assigned table or open reservation details)
You can also see the total number of occupied tables and guests for each service.
MANAGING RESERVATIONS
On the left side of the screen, you’ll find four sections: Waiting, Incoming, Arrived, Departed.
The waiting list section lets you see the booking requests you have received in real time.
To mark a guest as arrived, click the arrival icon next to their details 👇
The reservation will move from “Incoming” to “Arrived,” and the assigned table will turn red on the map.
To mark a guest as departed, go to “Arrived” and click the right-arrow icon 👇
or simply select the corresponding table on the map👇
From the window, you can:
remove the table assigned to assign a different one
access the reservation details to make any changes
check-out a customer.
Once the customer has been checked out, the reservation moves automatically to the checked out section.
If the customer stays less than the average duration of the meal, the system makes that table available again.
👉 Read the full article about check-out and table release HERE.
3. If you have received more than one reservation for the same table, a red number appears next to that table. To view the details of each reservation, click on the corresponding table👇
4. If you have checked out a customer by mistake, you can access the ‘checked out’ log and restore the reservation to the ‘checked in’ log 👇
HOW TO MOVE A RESERVATION TO ANOTHER TABLE
To move a guest, select their assigned table and choose the new table.
⚠️ The system will let you assign a new table only if it is available, or if there aren’t any upcoming reservations.
TABLE COLORS
The colors assigned to a table indicate its current reservation status.