This article explains how the integration between OctoTable and Reserve with Google works: you'll be able to receive reservations directly from your Google My Business profile while keeping availability synchronized in real-time.
🤝 What is the OctoTable and Reserve with Google Integration
OctoTable is Google's official partner, providing the Reserve with Google service to facilitate reservation management. This integration allows you to receive reservations directly from your Google My Business profile or Google Maps, offering a significant opportunity to increase visibility among potential customers.
⚙️ How the Integration Works
The real-time connection between Reserve with Google and OctoTable ensures immediate updates of available table bookings. Manual reservations made on OctoTable are instantly reflected on Reserve with Google.
📌 Please note: all changes to service settings do not take immediate effect, but may be reflected within a timeframe not exceeding 24 hours. Therefore, if you add tables, activate out of service or modify something in Configuration > Services and Hours, these changes will be active on Google in approximately 24 hours.
✅ What You Can Do with Reserve with Google
With the Reserve with Google integration you can:
Activate out of service
Limit the number of covers per time slot or for entire service
Associate one or more dining rooms to the service
Perform check-out to free up tables
Use the Waiting List
❌ Reserve with Google Limitations
What you cannot do with Reserve with Google:
Allow customers to choose the dining room or table
Receive a pre-order
Request reservation deposit and credit card guarantee
Integrate automatically grouped tables
Create services with overlapping hours
Example of overlapping services: Aperitif 6-8 PM and Dinner 6-10 PM. If you have created two services with overlapping hours, you'll need to choose which service to send to Reserve with Google by accessing Configuration > Services/Opening Hours and deactivate the Reserve with Google connection for one of your services.
💡 Tips
To allow customers to book for more people than individual table capacity, create grouped tables
📌 Please note: The maximum number of people who can book on Google depends on the capacity of the table with the highest number of seats created in OctoTable. Example: if only 4-seat tables and one 8-seat grouped table have been created, up to 8 people can book on Google.
In case of sold out availability, customers will find the time slot grayed out and can book for the same date if another time slot is available
For special events outside opening hours, create the event on OctoTable and update the hours on Google My Business. Read Google's dedicated article here.