Follow this guide to set up and start receiving Delivery orders in just a few steps.
⚠️ If you want to include the Delivery feature in your subscription, you’ll need to purchase a Premium or EVO plan under Subscription > Upgrade ⚠️
1️⃣ Activating the Delivery service
Go to Configuration > Take-away/Delivery and enable the switch on the left side of the Delivery title.
2️⃣ Delivery rules and payment settings
To ensure that the Delivery service on your booking page is configured according to your needs, set up:
Maximum distance: set the maximum radius (in km) within which deliveries can be made. The system takes into account the location of your restaurant entered in Restaurant Profile > General Information.
Delivery time: indicates the estimated maximum time for each delivery.
Minimum order: defines the minimum order amount required to activate the delivery.
Cost of delivery: specifies any additional fee for the delivery.
Payment upon delivery: If enabled, this allows the customer to pay upon receiving the order. If you want the customer to pay at the time of ordering, disable the Pay on Delivery option.
⚠️ Attention
To request immediate payment from the customer, you must configure your PayPal or Stripe account.
Go to Advanced Settings > Account/Payments and complete the setup.
Additionally, you can click on Add second delivery radius to configure a second delivery level (with different parameters), useful for managing more distant areas with different conditions.
For example, you can set a larger maximum distance and apply a higher delivery fee, or require a different minimum order compared to the first radius. This way, you can offer the service to more distant customers while keeping delivery costs sustainable.
Click Remove second delivery radius if you don’t need to create this rule:
3️⃣ Customisable texts
Customize the texts visible to customers when placing a delivery order.
Click Automatically translate missing languages for the missing languages to make them visible to customers who speak other languages as well.
You can therefore enter a custom text that the customer will see before selecting the delivery time. We have already added two standard texts to guide the customer, but you can freely modify them:
4️⃣ Activation for services
Now add the DELIVERY booking mode to the services you want to make available for this option.
Alternatively, you can create specific services, for example Lunch Delivery.
Go to Configuration > Services/Shift and, within the service where you want to enable delivery, under Booking method, select DELIVERY.
5️⃣ Menu association
Decide whether to link one or more menus to the service from the Digital Menu (QR code) section:
If you select multiple menus, the customer will be able to choose from which one to order when placing the order.
6️⃣ Booking Limits Setup
On the right side of the screen, you will find the option Allow unlimited orders for delivery:
If enabled: no limit to the number of orders for the service.
If disabled (NO): you can set:
How many orders you want to receive during this service
How many orders you want to receive per hour
7️⃣ Saving and operation
Save the service: you are now ready to receive Delivery orders.
📌 Please note: Delivery bookings always refer to the current date. It is not possible to place orders for future dates.
📥 How do I receive Delivery orders?
The customer can order directly from the welcome page.
You can find the link to the welcome page at the bottom right of the Dashboard page.
If the Delivery service is active for the selected date, the customer will be able to:
Reserve a table
Place a Delivery order
📋 How do I manage orders?
Check out the following article to learn how to best manage delivery orders.